Customer Relations Officer

Job Responsibilities:

Roles and Responsibilities:
  • Provide directions and assistance to customers with requests and enquiries at the Information Counter
  • To visit newly admit patients and ensure patient's confidentiality at all times
  • Handle feedbacks from customers and provide service recovery
  • Coordinate and conduct hospital and maternity tours
  • Monitor and liaise with florist and Reservation or other department for the requisition of fruits/flowers arrangement to designated patients
  • Handle administration work and perform tasks pertaining to requisitions, reimbursements, maintenance, voice logger etc.
  • Participate in projects and assist in events
  • Perform any other duties or to undertake other responsibilities as assigned by Front Office Manager or Division Head


  • Diploma and above
  • Preferably with at least a year of customer service experience or experience in the service industry
  • Good telephone etiquette and customer service skills
  • Patient and compassionate towards guests and patients
  • Proficient in MS Office


  • Qualification: Degree, Diploma
  • Years Exp: 1
  • Salary range: From: $2,000 To: $3,000
  • Location: East
  • Full Time, Permanent

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