Customer Relations Consultant (Up to S$2100/Office Hours/North)
Search Network

Job Responsibilities:

Salary: Up to S$2100

Location: North

Working Hours: Office Hours/ 5 Days work week

Responsibilities

  • Maintain and assist the Customer Relations Department in Preferential Plan programs and leading projects to enhance Customer Centricity.

  • Contribute to the team in providing efficient in pre-sales support

  • Develop client's perception towards the Organization

  • Track customer satisfaction effectiveness via surveys to understand client perception towards the Organization. Thereby, building service excellence through all levels of the company

  • Manage all aspects of Pre-sales services including enquiries.

  • Ensure efficient response to enquiries (via web and phone)

  • Any other duties that may be assigned by the Line Manager from time to time

Requirements

  • Minimum Diploma qualification

  • 2 or more years of working experience in customer service or call centre operations

  • Highly independent and organized

  • Positive attitude with a pleasant personality

  • Excellent communication skills and telephone etiquette

  • Proficient in computer skills; web and Microsoft Office

  • Client relation management knowledge will be an added advantage

Requirements

  • Qualification: Diploma
  • Years Exp: 2
  • Salary range: From: $1,800 To: $2,100
  • Location: North
  • Full Time, Permanent

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