Call Centre Officer/Executive x10 (Expanding Healthcare Org)
Establised Healthcare Organisation

Job Responsibilities:

  • Provide assistance for enquiries, referrals, specialist appointments, admissions (including evacuation) and other support requirements such as visa applications and extensions, accommodation and transport arrangements, meet-and-greet services, interpreter services, assistance with medical outpatient appointments and inpatient admission
  • Make outbound calls to customers/ patients to finalize and close enquiries including proposal appropriate services and specialist
  • Make accurate data entry to the CRM and maintain proper document records and be well-organized at all times
  • Co-ordinate with other teams, such as IPS, EHS, Marketing on follow up/escalated cases
  • To handle and direct calls/faxes to the department/patient room
  • To assist in contacting doctors upon request
  • Handling of code blue situation
  • Handling of telephone faults


  • N/O/A/Diploma holders
  • Training will be provided, no experience welcome
  • Good telephone etiquette
  • All permanent positions with benefits and bonus!



  • Qualification: A-Level, Diploma, ITC/NTC, N-Level, O-Level
  • Years Exp: 0
  • Location: Central, North
  • Permanent

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