Network Engineer (Post Sales Support)
Infocomm MNC

Job Responsibilities:

Job Responsibility:

  • Provide technical support services remotely or onsite as per service level agreement including
    • Break-fix.
    • Emergency support.
    • Software upgrades.
    • Trouble tickets follow up till a satisfactory solution is concluded. To liaise appropriate cross-team members and vendors when required.
    • Configuration change for network enhancement and validation of new service/feature.
    • Preparation of the method of procedures (MOP) for execution.
    • 24 x 7 rotational on-call standby duty.
  • Perform technical professional services for projects such as high/low level design documents (HLD/LLD), implementation, testing, commissioning, migration and system documentation.
  • Develop test cases and conduct hardware & software regression tests on new software/hardware prior to deployment or proof of concept of solutions.
  • Perform periodic preventive maintenance on customers’ networks.
  • Prepare operation and management reports when required.
  • Maintain rapport with customers and competence in managing vendors. .
  • Administrative support of RMAs.

 

Requirements:

  • Tertiary Education in Data Communications or Computer Networks Engineering.
  • Self-motivated with strong sense of responsibility, initiative, urgency and commitment.
  • Possess an analytical mind with strong problem-solving skills and the ability to work independently and cope with pressure.
  • Possess excellent communication and interpersonal skills.
  • Able to work flexi hours (even after office hours when required).
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
  • Preferably with experience in managing and implementing network infrastructure projects for service providers, financial, education institutions and large enterprises.
  • Preferably with knowledge and hands on experience in any of the following areas:
    • LAN & WAN technologies such as VLANs, STP/RSTP, OSPF, ISIS, BGP4, MPLS-TE, MPLS-VPN, QoS, multicast, 802.1x, DNS, DHCP, IPAM (DDI), IPv6. OSI and TCP/IP.
    • SDN and NFV.
    • WIFI technologies such as 802.11a/b/g/n/ac and wireless security. Experience with heat map coverage mapping will be an added advantage.
    • Packet Optical Network solutions such as IPoDWDM.
    • Linux/Unix system configuration, administration, shell scripting and programming languages such as Java or Python.
    • Network automation tools such as Ansible, Chef or Puppet.

Requirements

  • Qualification: Degree, Diploma
  • Years Exp: 3
  • Salary range: From: $3,500 To: $5,000
  • Location: Central, East
  • Permanent

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