Relationship Manager (Solutions & Technology Deployment)
US MNC (Technology)

Job Responsibilities:

Building critical relationships inside customers and vendors to provide quotes/RFPs, order management, and customer service, in an effort to solve their complex international business needs. 

 

  • Be the single point of contact for all world-wide quote requests from the customer 
  • Generate, co-ordinate and provide customer quotes for all world-wide regions. 
  • To work within the agreed SLA’s around the customers global contracts 
  • Develop an understanding of vendor products and requirements 
  • Ensure all required information is explained to a customer at quote stage for the potential transaction (i.e. vendor discount creation and approval, licencing, logistics etc) 
  • Understand and assist in executing global or regional RFP/bids with customers and vendors 
  • Working with the Vendor to ensure that all special pricing agreements are in place 
  • Proactively update customers on the status of queries, quotes or orders 
  • Attend relevant internal and external product training

 

Requirements: 

  • Cisco CCW/CCW-R experience and configuration experience
  • Knowledge of the IT industries and associated vendors
  • General knowledge of MS Office applications, Word, Excel, Outlook, Power point 
  • Experience of using ERP systems (preferably SAP)
  • Customer service experience 
  • Bid / RFP experience
  • Understanding of margins and profit analysis
  • Excellent written and verbal communication skills 

 

 

Requirements

  • Qualification: Degree, Diploma
  • Years Exp: 3
  • Salary range: From: $3,500 To: $4,000
  • Location: Central, East, North
  • Permanent

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