Customer Service Manager (Airfreight),

Global Logistics Company

Job Responsibilities:

Job Responsibilities:

• Handle customer’s enquiries promptly
• Ensure compliance with customer’s SOP
• Liaise with overseas agents on various requirements and rates
• Prepare AWB and other necessary documents
• Liaise & co-ordinate with airfreight carriers / customers / suppliers to ensure smooth delivery of goods
• Lead team on daily job scope and resolve discrepancies
• Monitors and work closely with team to achieve monthly GM targets.

Requirements:

• Diploma with minimum 4 years of experience in freight-forwarding (airfreight)
• Possess excellent communication and interpersonal skills
• Minimum 1 year of supervisory experience leading a team of at least 3 direct staff.
• Willing to be contactable 24/7 via mobile to resolve emergency issues, if required.
• 5 days work week, alternate Saturday

Requirements

• Qualification: Degree, Diploma, Masters & Above
• Years Exp: 4
• Salary range: From: $3,000 To: $4,000
  
• Location: East
• Permanent

Please complete the application form