Jobs Available
Customer Service Manager (Sea Freight) Logistics MNC
Job Responsibilities:
Job Responsibilities:
- Lead the Customer service team for Sea freight
- Liaise with customers on the standard operating procedures
- To meet up with clients on project/special matters
- Prepare customer key performance index reports
- Promptly handle customer/team escalations
- To implement corrective actions and preventive measures for immediate service recovery
- To co-ordinate with Ocean carriers for bookings/uplift upon escalation from team
- Attend to freight management and rates negotiation
- Provide quotes/rates to COD customer or overseas offices
- Resolve inter-business units disputes
- Liaise with overseas agents on the various requirements and rates
- To review the profit & loss of product desk
- To analyse job file purchasing and raise concern to Pricing team.
- To review & approve changes of work processes before escalation to Head of Sea Freight.
- To conduct recruitment exercise for officer/executive position when needed.
- To provide related training concerning the BU to new staff assign to the team
- Joint sales visit to resolved operations issue when necessary
Job Requirements:
- Diploma/ Degree preferred
- Minimum 8 years' experience in large freight forwarding MNC with sea freight experiences
- Must have supervisory experience of leading a customer service team of at least 5 to 8 staff
- Possess excellent communication and interpersonal skills
- Pleasant personality and a good team player
- DGR trained will be an advantage
- Conducting interviews and recruiting junior staff
Requirements
- Qualification: Degree, Diploma
- Years Exp: 8
- Salary range: From: $6,000 To: $8,000
- Location: East
- Permanent
