Customer Service Manager (Sea Freight)
Logistics MNC

Job Responsibilities:


Job Responsibilities: 


  • Lead the Customer service team for Sea freight 
  • Liaise with customers on the standard operating procedures 
  • To meet up with clients on project/special matters 
  • Prepare customer key performance index reports 
  • Promptly handle customer/team escalations 
  • To implement corrective actions and preventive measures for immediate service recovery 
  • To co-ordinate with Ocean carriers for bookings/uplift upon escalation from team 
  • Attend to freight management and rates negotiation 
  • Provide quotes/rates to COD customer or overseas offices 
  • Resolve inter-business units disputes 
  • Liaise with overseas agents on the various requirements and rates 
  • To review the profit & loss of product desk 
  • To analyse job file purchasing and raise concern to Pricing team. 
  • To review & approve changes of work processes before escalation to Head of Sea Freight. 
  • To conduct recruitment exercise for officer/executive position when needed. 
  • To provide related training concerning the BU to new staff assign to the team 
  • Joint sales visit to resolved operations issue when necessary 





Job Requirements: 


  • Diploma/ Degree preferred 
  • Minimum 8 years' experience in large freight forwarding MNC with sea freight experiences 
  • Must have supervisory experience of leading a customer service team of at least 5 to 8 staff
  • Possess excellent communication and interpersonal skills 
  • Pleasant personality and a good team player
  • DGR trained will be an advantage 
  • Conducting interviews and recruiting junior staff 




  • Qualification: Degree, Diploma
  • Years Exp: 8
  • Salary range: From: $6,000 To: $8,000
  • Location: East
  • Permanent

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