Call Centre Associate (Hospital Appointments)

Job Responsibilities:

  • You will support Call Centre Department in the answering and managing of calls, faxes and emails received pertaining to appointment bookings with the highest quality and operational standards.
  • Rescheduling, cancelling, re-booking and reminding of appointments when required
  • Directing calls to internal and external stakeholders
  • Updating of contact details and relevant information into the Call Centre System
  • Handling and resolving complaints
  • Performing emergency activations (E.g. Code Blue, Trauma, Fire Emergency)
  • Reporting fault on telecommunication equipment



  • NITEC in any discipline
  • Diploma in any discipline will be recognised for senior positions
  • Strong interpersonal and communication skills
  • Proficient in Microsoft Office applications





  • Qualification: Diploma, ITC/NTC
  • Years Exp: 1
  • Salary range: From: $1,500 To: $2,600
  • Location: Central
  • Contract, Permanent

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