Associate (Automated Clearing House)
Banking and Payment Solution

Job Responsibilities:

This incumbent will be the 1st Line defense on all BAU activities including management of the helpdesk. He or she will also be responsible for providing support to the Team Leads in delivering the division's strategies and objectives.


  • Deliver excellent and consistent level of customer service via various touch points i.e. email and phone calls.
  • Ensure all emails and calls are recorded, logged and cases followed through promptly and within the expected turnaround time.
  • Collate and analyze statistics
  • Ensure established procedures and controls are adhered
  • Perform self-assessment of BAU processes
  • Assist in implementing controls, governance processes, enhancing and updating of policies and procedures
  • Participate in projects
  • Generate reports and review of exception reports
  • Assist in incident/crisis management handling



  • Bachelor’s Degree and preferably with working experience within the financial industry. GCE "A" level or Diploma holder in any discipline can be considered if the candidate has an extensive amount of relevant working experience.
  • Possess knowledge and experience on banking operations.
  • Related BCP experience is preferred
  • Related compliance/risk/control experience is preferred
  • UAT experience is preferred
  • Experience in leading a team
  • Good time management and prompt follow-up on tasks and cases
  • Able to work shift which range from 7am – 11pm (currently 4 shifts, but may change according to business needs) and on some weekends (ad hoc & rotational basis) to support weekend maintenance and related activities



  • Qualification: Degree, Diploma
  • Years Exp: 2
  • Salary range: From: $3,200 To: $3,800
  • Location: Central, North
  • Permanent

Please complete the application form

Your Email*
First Name*
Last Name*
Male Female
Date of Birth*
Contact Number*
Highest Education Level*
Years of Experience*
Latest/Current Salary (SG$)*
$ Per Mth
Expected Salary (SG$)*
$ Per Mth
Latest/Current Employer*
Latest/Current Job Title*
Driving License*
Class 2B / 2A / 2
Class 3
Class 4
Class 5
Possess Own Vehicle*
Resumé / Curriculum Vitaé*

Maximum file size : 2MB (.doc, .docx file formats only) Please be patient, it may take a few moments to store your resume/CV.