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Customer Service Officer (Logistics, Jurong, company Transport)
Large Supply Chain Company
Job Responsibilities:
Job Description:
To take all incoming calls from customers, facilitate, coordinate or give direct responses as required
Take Orders and bookings from customers
Manage and update all customized systems for the customers
Monitor incoming shipments and investigate with origins on any current / potential delays
Check warehouse inventory report and ensure shipment movement are scheduled as plan
Follow up with operations to ensure shipments get out for delivery timely
Take customers feedbacks / complaints, documenting the same in the record and escalating to the supervisor for advice and resolution
Perform any other duties when assigned by supervisor
Requirements:
Must be comfortable with the working location and with working in a warehouse environment
At least 1-2 years of customer service/ admin experience preferably in the logistics industry
Able to work independently in a fast paced environment and handle stress well
Has a serious and positive work attitude
Able to commit to working hours of
Mon - Fri: 9am to 6pm and Sat: 9am to 1pm
Jurong Area (Company transport provided at designated MRT Station, Transport allowance is given)
Requirements
Qualification: A-Level, Diploma, ITC/NTC, N-Level, O-Level
Years Exp: 2
Salary range: From: $1,600 To: $2,000
Location: West
Permanent
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