Customer Service Officer (Logistics, Jurong, company Transport)
Large Supply Chain Company

Job Responsibilities:

 Job Description:

  • To take all incoming calls from customers, facilitate, coordinate or give direct responses as required
  • Take Orders and bookings from customers
  • Manage and update all customized systems for the customers
  • Monitor incoming shipments and investigate with origins on any current / potential delays
  • Check warehouse inventory report and ensure shipment movement are scheduled as plan
  • Follow up with operations to ensure shipments get out for delivery timely
  • Take customers feedbacks / complaints, documenting the same in the record and escalating to the supervisor for advice and resolution
  • Perform any other duties when assigned by supervisor

Requirements:

  • Must be comfortable with the working location and with working in a warehouse environment
  • At least 1-2 years of customer service/ admin experience preferably in the logistics industry
  • Able to work independently in a fast paced environment and handle stress well
  • Has a serious and positive work attitude
  • Able to commit to working hours of Mon - Fri: 9am to 6pm and Sat: 9am to 1pm
  • Jurong Area (Company transport provided at designated MRT Station, Transport allowance is given)

Requirements

  • Qualification: A-Level, Diploma, ITC/NTC, N-Level, O-Level
  • Years Exp: 2
  • Salary range: From: $1,600 To: $2,000
  • Location: West
  • Permanent

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