Jobs Available
Implementation Support Specialist x 10 (Clinical Informatics) Hospital Group
Job Responsibilities:
The Implementation Support Specialist will be responsible for the implementation of the new EMR system across hospitals in Singapore. The implementation support specialist will work directly with the business users to provide ground support pre and post go-live support, facilitate with User Acceptance Testing (UAT) and training of end-users on the new EMR. The support specialist will be a critical resource to address any system downtime through providing 24/7 rostered application support to end users.
- Provide clinical support for continuity of clinical systems such as Sunrise Clinical Manager (SCM), Cerebral Plus (C+) and other clinical systems
- Gather feedback/requirements for clinical systems improvement
- Participate in clinical systems testing
- Facilitate with end-users training session
- Provide both onsite and offsite clinical support to the end-users pre and post implementation and during downtime procedures.
- Provide 24 x7 on-call application support to end users through rostering
Additional duties for Senior role:
- Assist to plan and participate in clinical systems testing
- Assess and propose training program and materials
- Staff resource management
- Training to junior team members
Requirements:
- Diploma or degree in a healthcare discipline (nursing, allied health, medicine) or other degree
- Minimum 1 year continuous clinical experience in any healthcare organization or customer service experience
- Nursing or Healthcare Informatics Certification (Optional)
- Clinical or Healthcare knowledge preferred
- Experience with healthcare IT systems e.g. SAP, Sunrise Clinical Manager (SCM)
- Good analytical skills
- Excellent interpersonal skills and customer service skills
Requirements
- Qualification: Degree, Diploma
- Years Exp: 2
- Salary range: From: $3,000 To: $5,000
- Location: Central, East, North
- Contract, Permanent
