Customer Relations Consultant (Health science)

Health science

Job Responsibilities:

 Responsibilities:

• Assist Line Manager in maintaining and delivering exceptionally high standard of customer service to prospects and existing clients.
• Provide support on pre-sales (promotions, products and services) through various customer touch-points (calls, emails, website, chat box, surveys and walk-in) on a daily basis, ensuring that enquiries are acknowledged within 24 hours or the next working day. Enquiries would include correspondences with prospects and clients from local, overseas and regional offices.
• Manage post-sales service-related matters for existing clients received from various touch-points (calls, emails, website, chat box and walk-in) and from local, overseas and regional offices, ensuring enquiries are acknowledged within 24 hours or the next working day. These include difficult post-sales follow-ups, resolving/closure of pending contract statuses and queries on transplant related matters.
• Resolve customer’s feedback/complaint, received from various channels (calls, emails, social media platforms) through excellent service recovery while promoting customer satisfaction and client retention.
• Instill customer loyalty and retention through outbound service calls while minimizing termination rates through retention strategies and programs for existing clients.
• Provide support on all other correspondences that are related, but not limited to, investor relations, partners, external vendor/suppliers and human-resource related by screening of calls/emails before handing over to the respective personnel/department.
• Provide ad-hoc support and assistance to trouble-shoot systems and data correction related matters by performing in-house verifications/checks and contacting clients to verify (if required).

Requirements:

• Diploma with minimum 1year Customer Service / Telemarketing experience
• Passion for service and possess excellent communication skills and telephone etiquette
• Candidate with email writing skills will be an added advantage
• Able to work independently under minimal supervision, meticulous and organized
• Team player with a positive attitude and great interpersonal skills
• Proficient in computer skills; Microsoft Office
• Candidates with more experience will be considered for a Senior role

Requirements

• Qualification: A-Level, Diploma
• Years Exp: 1
• Salary range: From: $2,500 To: $4,000
  
• Location: Central, North
• N/A

Please complete the application form